Email: kontakt@roarplants.pl

FAQ

Do you have any questions? Check out the most frequently asked questions about plants, payments, shipping and packaging.

How do we pack our plants?

We always pack our packages carefully in less waste standard. We want to limit the use of plastic as much as possible. At the same time, our plants are safe for travel. We fill the cartons with biodegradable loose fill and recycled paper. The pot is carefully taped to keep the substrate in place. The materials we use for packaging are often recycled.

In winter, we add wadding to protect the plant from the cold. If the weather requires it, we add a heatpack.

How long will I wait for my package?

We try to send parcels without plants as soon as possible, even on the same day on which the order was placed. We try to make your parcels reach you within 48 hours after placing the order.

Parcels with plants we ship only on Mondays, so that they do not stay in the courier warehouse over the weekend.

What payment options do I have?

If you place order from EU and outside Poland you can pay only by direct bank transfer.

We work for other payment method and it will be available soon.

Why you send plant parcels only on Mondays?

It is importatnt to us that the plants are travel as short as possible.
By sending parcels in other days of week, there would be a risk that plants will end up in warehouse at weekend. That’s not safe for plants beacause conditions these places are certainly not suitable for plants.

Can I return the ordered products?

You can return all non-plant goods within 14 days.

Plants as a perishable product is not returnable. The legal basis here is Art. 38 of the Act of the Sejm of the Republic of Poland of May 30, 2014 on consumer rights:

The right to withdraw from a contract concluded outside the business premises or at a distance is not available to the consumer in relation to contracts:

4) in which the subject of the service is an item that deteriorates quickly or has a short shelf-life.

Of course, if the plant arrived in poor condition, you can file a claim.

Can I make a complaint and how?

You can submit a complaint regardless of whether it is a plant or another product.

You can submit complaints about accessories and other products in the store within 14 days of receiving the product.

Complaints about defects and damage to plants must be submitted no later than 48 hours after receipt of the shipment and must be photographed.

Complaints can be submitted via e-mail: kontakt@roarplants.pl – in the e-mail, describe your situation, attach photos and provide the order number. The e-mail itself should be labeled “Complaint".

I cannot log into my account. What to do?

Use the password or login reminder option located under the account login form.

If you still cannot log in, send an e-mail to us on kontakt@roarplants.pl with a description of the case, by e-mail for which you registered the account. We will try to help.

Do you ship abroad?

Sure! We send parcels to most European Union countries. We send all foreign parcels only by DPD courier. The price list of foreign shipments is available here.

How can I contact your plant support?

Just write us a message. You can do it via facebook messenger chat or by e-mail: kontakt@roarplants.pl
In the message, include the order number, problem description and photos of the plant.